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Customers left ‘confused’ after being asked to leave a tip at self check out

Home> News> US News

Published 11:56 23 Oct 2023 GMT+1

Customers left ‘confused’ after being asked to leave a tip at self check out

Many customers have voiced their concerns as tipping at self check out machines seems to be on the rise.

Callum Jones

Callum Jones

Featured Image Credit: Grace Cary/Getty / SDI Productions/Getty

Topics: Shopping, US News, Money, Weird, Business

Callum Jones
Callum Jones

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There is no questioning that there is a huge tipping culture in the US, something that has divided opinion online over the past few months.

While there have been many examples of tipping working well, there has been - well let's say - questionable decisions in recent months.

Earlier this year, one DoorDash driver was sacked after saying 'f*ck you' to a woman who tipped him 25 percent.

Footage captured the guy delivering the pizza, albeit with a slight pause as the woman in the house got her dog under control, and telling her: "I just wanna say it's a nice house for a $5 tip."

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Clearly the implication was that he didn't think the tip was enough, so while the woman said 'you're welcome', she got the response 'f**k you' in return.

Tipping at self check out machine is becoming more common.
Getty Stock Photo

However, this particular tipping story has left many customers 'confused' though, as they were asked to leave a tip at a self check out machine.

Typically, you are giving a tip to an individual for a service, whether that be a pizza delivery driver or a waiter at a restaurant.

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So, with this, you are essentially giving extra money to machines.

Earlier this year, The Wall Street Journal reported on the rise of digital, self-checkout kiosks and how many customers were prompted to provide tips.

After speaking to many customers, the journal found that a large number of them were left frustrated after being asked to tip workers with whom they had zero interaction with.

The report spoke to a half dozen customers across the US, with just a small number willing to pay the extra fees.

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Business owners have said that automated tipping cues can significantly increase gratuities, subsequently boosting staff's pay.

Tipping is typically more common when a face-to-face service is provided.
Getty Stock Photo

But a lot of customers are not buying it, with many asking the question as to what exactly the tips are for.

"They’re cutting labor costs by doing self-checkout. So what’s the point of asking for a tip? And where is it going?" Ishita Jamar, a senior at American University, told the Journal.

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Another customer voiced his dismay after taking a beer from a self-service beer fridge at San Diego's Petco Park, only to be asked to include a tip with the order.

"I was confused, because it wasn't entirely clear who I was tipping," the customer told the Journal, though he did still tip 20 percent anyway.

A spokesperson for the stadium told the Journal all tips went to employees.

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