Kodak executive’s controversial reaction to product that caused them to go from $31,000,000,000 to bankrupt
The controversial reaction a Kodak executive had in response to a brand new product forms part of the explanation as to why the company went from being worth $31,000,000,000 to going bankrupt.
Throughout much of the 20th century, Kodak was *the* company when it came to photography.
The rise of Kodak
The brand had found a high demand for film camera among Americans, and successfully established itself as a billion-dollar company as customers sought to capture their memories on film, ready to be developed and framed or put into much-loved albums for people to look back on for years to come.
The company is still well known in pop culture - even making its way into Pitbull's 2011 song 'Give Me Everything' in which he infamously rhymed 'Kodak' with 'Kodak' - but the rise of technology means the company has faced some hardships over the years, including filing for bankruptcy in 2012.
What happened to Kodak?
Problems started in 1975, when one of Kodak’s engineers, Steve Sasson, presented a brand new invention: the digital camera.
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It might be hard now to imagine a world in which digital cameras didn't exist, especially when they've since turned into items we carry around with us every day, but at the time some of the higher-ups at Kodak weren't too enamoured.
In a 2008 interview Sasson conducted with The New York Times, he recalled: “My prototype was big as a toaster, but the technical people loved it."
However, it was management at the company who were cautious of the creation for one reason: it made film unnecessary.
Considering film was a huge area of profit for the company, the idea of purposefully hindering sales by releasing the digital camera didn't make sense to them.
What did execs say about the digital camera?
Sasson went on to share the exec's controversial and ultimately costly reaction, saying: "It was filmless photography, so management’s reaction was, ‘that’s cute but don’t tell anyone about it.’”
So Sasson was ordered to bury the idea, but when digital cameras became a staple in the photography world by the mid-2000s, the company really began to struggle before it ultimately filed for bankruptcy.
What could Kodak have done differently?
Vince Barabba, a former Kodak executive, shared some insights on to how to avoid mistakes like that made by Kodak and make more effective decisions in businesses as he released his 2020 book, The Decision Loom: A Design for Interactive Decision-Making in Organizations.
Per Forbes, Barabba recommended four key approaches:
1. Having an enterprise mindset that is open to change.
2. Thinking and acting holistically.
3. Being able to adapt the business design to changing conditions.
4. Making decisions interactively using a variety of methods.
Kodak did manage to rally after filing for bankruptcy, and now continues to sell products - both digital and film - for customers who have stayed loyal.
Topics: Technology, Business, Photography, Money
Emily Brown